Refunds & cancellation

Cancelling

You can cancel at any time from Settings → Subscription. Cancelling stops all future billing immediately. Your Kin Plus features — tree export and the Kin Network — stay switched on until the end of the period you have already paid for, and only then does your account return to the Free plan.

Changed your mind before the period ends? Resume in one click from the same screen and nothing is interrupted or re-charged.

Refunds

• — We do not issue partial or pro-rata refunds for the unused remainder of a monthly period. You keep full access for the time you paid for instead.
• — Cancelling does not refund past months. Only future renewals are stopped.
• — If you were charged in error — a duplicate charge, a charge after cancelling, or a charge you did not authorise — contact us and we will refund it in full.
• — If Kin Plus features were unavailable for a sustained period through our fault, get in touch and we will make it right.

Your family data

Downgrading never deletes anything. Your tree stays exactly as you built it; you simply lose export and Kin Network matching, and your ancestors stop appearing in other people's network searches. Export a copy before your period ends if you want one.

Contact & statutory rights

Email support@kinroots.eu and we will reply within a few working days. Nothing in this policy limits any statutory consumer rights you have under the law of your country of residence, including EU consumer protection rules.